Effective Date: 14.05.2025
Last Updated: 14.05.2025

TaleCraft Games (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

1. Who We Are

Talecraft
Caloniuksenkatu 9 D 65
00100 Helsinki, Finland

Y-tunnus: 3458398-8
info@talecraftgames.com
+358 40 123 4567

We are the data controller responsible for your personal data under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. What Information We Collect

We may collect and process the following types of personal data:

• Identity Data – Name, email, phone number, billing address.
• Booking Data – Session times, selected services, payment details.
• Device & Usage Data – IP address, browser type, device info, site usage (via cookies).
• Surveillance Data – Security footage at our physical location (Dice Dungeon).
• Marketing Data – Newsletter sign-ups, campaign interactions (with consent).

3. Legal Bases for Processing

We process your personal data on the following legal bases:

• Performance of a contract (e.g., managing bookings or subscriptions)
• Consent (e.g., newsletters and promotions)
• Legal obligation (e.g., tax and accounting compliance)
• Legitimate interest (e.g., improving services, ensuring security)

4. How We Use Your Data

Your data is used to:

• Process bookings and payments
• Provide customer support
• Send confirmations, reminders, or updates
• Improve our services and analyze site traffic
• Send marketing communications (with your consent)
• Maintain the security of our physical space and online platform

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Booking and payment data: 6 years (to comply with accounting and tax regulations)
• Newsletter and marketing consent: Until you withdraw consent
• Security footage: Up to 30 days, unless required for investigation
• Google Analytics & Facebook Pixel data: Anonymized usage data collected through Google Analytics and Facebook Pixel may be retained for up to 26 months for statistical and service improvement purposes. This data does not include personally identifiable information and is subject to their respective privacy policies.
• Cookies: Cookies are stored in your browser and expire automatically, typically within 1 day to 2 years, depending on their function (e.g., session management vs. analytics tracking). You can manage or delete cookies at any time via your browser settings.

For more details, please review our Cookie Policy in the lower left corner of www.talecraftgames.com and the policies of:

• Google Analytics
• Facebook Pixel

6. Sharing Your Data

We may share data with:

• Service providers: such as payment processors and booking systems
• IT and hosting providers: for website and infrastructure services
• Authorities: where legally required (e.g., tax authorities)
• Marketing platforms: only with your consent

Some service providers may be located outside the EU. In these cases, we ensure your data is protected via Standard Contractual Clauses or equivalent safeguards.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To exercise any of these rights, contact us at info@talecraftgames.com.

If you are unsatisfied with how we handle your data, you may contact the Office of the Data Protection Ombudsman (Tietosuojavaltuutettu): www.tietosuoja.fi

8. Cookies and Tracking

Our website uses cookies and analytics tools to improve performance and personalize user experience. When you visit the site, you will be asked to accept or decline cookies. You can manage your preferences anytime via the cookie settings by clicking on the cookie icon in the lower left corner of the Talecraft website.

9. Security Measures

We use appropriate technical and organizational measures to protect your personal data, including secure servers, encryption where applicable, access controls, and monitoring.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available at https://talecraftgames.com/privacy-policy. We will notify you of significant changes via email or website notice.